Booking.com users targeted with scam messages
Those using the platform Booking.com to book their holidays or accommodation are being warned they could be targeted with emails or messages requesting payments from hotels who have had their account taken over by fraudsters. Between June 2023 and September 2024.
Published: 16 January 2025
Adam Mercer, Deputy Head of Action Fraud, said:
“With more than 500 reports made to Action Fraud, those who have booked a holiday on the Booking.com platform should stay alert to any unexpected emails or messages from a hotel using the Booking.com platform, as their account could have been taken over by a criminal.
“If you receive an unexpected request from a hotel’s account you booked with using Booking.com, asking for bank details or credit card details, it could be a fraudster trying to trick you into parting ways with your money. Contact Booking.com or the organisation directly if you’re unsure.
“Remember to report any suspicious emails by forwarding it to report@phishing.gov.uk, or if you receive a fraudulent text message, you can forward it to 7726.”